|About the Book|
UNSUNG HEROES OF THE INFORMATION AGE Do you ever wish you could press four to scream? If you long for the days when you could easily reach a live, friendly, smiling voice for help, this books for you. With an Introduction by Lily Tomlin, VOICEMoreUNSUNG HEROES OF THE INFORMATION AGE Do you ever wish you could press four to scream? If you long for the days when you could easily reach a live, friendly, smiling voice for help, this books for you. With an Introduction by Lily Tomlin, VOICE WITH A SMILE takes an inside look at the unsung heroes of the Information Age - American Telephone Operators - with a heart-warming and hilarious collection of their own stories, in their own words. In our increasingly isolated culture of pre-recorded messages, even the Internet has its limitations. When your house is on fire, youve got a flat tire, or you need to hear your mothers voice, the telephone, and those who help us on the other end, will always play a critical role in our lives. VOICE WITH A SMILE brings us those true - and often shocking - stories from the other end of the phone line. This collection of memorable anecdotes - comical, touching, and bizarre - gives voice to decades of operators strange encounters on the front lines of the American public. Inside, youll find stories of brilliant, brave, and amusing operators who, over the decades, often filled in as a psychiatrist, midwife, friend, trivial pursuit expert, concerned parent, CPR instructor, mind reader, and chef de cuisine. If youve ever been curious about life on the other end of that voice with a smile (or youre still pressing menu options in search of one), this is a must-read. Our increasingly service-oriented economy will always have a need to provide their most important asset - customers - with live support. Anyone who works in the area of value-added services for those customers - from Customer Service Consultants to Travel Agents - will identifywith the operators joys, trials, and responsibilities. VOICE WITH A SMILE brings this legacy of intangibles alive through personal and authentic accounts, and their collective stories speak to the larger narrative of changing American culture.